Data controller
Soclic Group Sàrl
Rue de la Navigation 1, 1201 Geneva, Switzerland
UID: CHE-430.016.769
Email: contact@soorder.ch
This policy explains how we collect and process your personal data when you use the soorder.ch website and the Soorder app, in accordance with the Swiss Federal Act on Data Protection (nFADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
Data we collect
Website forms
- Full name, business name
- Email address and phone number
- Profile (restaurant, supplier, other) and the content of your message
Account and use of the app
- Information about your business or company
- Orders, catalogues, linked suppliers and customers
- Login and app usage data
Referral programme
- Your contact details and the information needed to pay commissions
- The contact details of the people you recommend, with their consent
Technical data
- IP address, browser type, pages visited, recorded in the host’s technical logs
Purposes of processing
- Responding to your contact and demo requests
- Creating and managing your account, sending and tracking your orders
- Managing subscriptions, invoicing and the referral programme
- Keeping the website and app secure and running smoothly
- Improving our services
- Meeting our legal obligations
Legal bases
We process your data on the basis of performing a contract or pre-contractual steps (account, orders, subscription), your consent (forms), our legitimate interest (security, service improvement) and compliance with our legal obligations (accounting, tax).
Recipients and processors
Your data is never sold. It may be shared:
- with the restaurants or suppliers concerned, to the extent needed to fulfil orders;
- with our technical providers: website hosting (GitHub, Inc., USA), form processing (Formspree, Inc., USA), app distribution (Apple, Google);
- with authorities, where required by law.
International transfers
Some providers are located outside Switzerland, notably in the United States. These transfers are covered by appropriate safeguards, such as the Swiss-U.S. Data Privacy Framework or standard contractual clauses recognised by the Federal Data Protection and Information Commissioner (FDPIC).
Retention period
Contact data is kept for as long as needed to handle your request, then for no more than 3 years without further contact. Account data is kept for the duration of the contractual relationship. Accounting records are kept for 10 years under Swiss law.
Security
We apply appropriate technical and organisational measures to protect your data against loss, unauthorised access or disclosure, including encrypted connections (HTTPS).
Your rights
You have the right to access, rectify, erase, object to, restrict and port your data, and to withdraw your consent at any time. To exercise these rights, write to us at contact@soorder.ch.
You may also lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) or with the supervisory authority of your country of residence in the European Union.
Changes
We may update this policy to reflect changes to our services or to regulations. The date of the last update appears at the top of this page.
Contact
For any question about your personal data: contact@soorder.ch or by post to Soclic Group Sàrl, Rue de la Navigation 1, 1201 Geneva.